Cookie Policy
Introduction
The Physiopedia AI Assistant ("PAI") uses cookies to distinguish you from other users. This helps Physiopedia International SL ("we", "us", "our" or "PPI") to provide you with a secure and reliable experience and to improve our service. When you interact with PAI, we may record certain information through cookies or similar technologies to enhance your experience.
Legal Basis for Using Cookies
Strictly necessary cookies are used on the basis of our legitimate interest in providing a functional and secure service (Article 6(1)(f) GDPR).
Non-essential cookies (e.g. analytics or functionality cookies) are used only with your consent (Article 6(1)(a) GDPR), which you can withdraw at any time.
What Are Cookies?
A cookie is a small text file stored on your device that allows PAI to recognise you and remember your preferences. Cookies enable essential functions such as keeping you logged in and maintaining your session.
When you first access PAI, you will be presented with a cookie banner asking you to accept or reject non-essential cookies. Essential cookies are always active, as they are required for PAI to function correctly. You can update your cookie preferences at any time through your browser settings or the cookie settings link available in PAI.
Your Cookie Choices
You do not have to accept cookies, and consent can be withdrawn at any time. However, PAI requires certain essential cookies for secure login and session management. If you block these, you will be unable to use the service.
First-Party and Third-Party Cookies
First-party cookies are set directly by PPI.
Third-party cookies are set by other organisations that provide services on or through PAI (for example, analytics or security). These third parties act as independent data controllers for the personal data they collect, and you are encouraged to review their privacy policies for more information.
Categories of Cookies We Use
3.1 Strictly Necessary Cookies
Essential for PAI to operate. They enable you to log in, maintain your session and access secure areas. Without them, PAI cannot function.
3.2 Performance and Functionality Cookies
Used to recognise you when you return to PAI, remember preferences (such as language) and provide enhanced functionality. These are helpful but not essential.
3.3 Analytical Cookies
Collect aggregate information about how users interact with PAI. We use this data to improve performance, fix issues and understand usage trends.
Specific Cookies We Use
| Cookie Provider | Cookie Name | Purpose | Duration |
|---|---|---|---|
| Cloudflare | __cf_bm | Bot management and security | 30 minutes |
| Cloudflare | cf_clearance | Security challenge verification | 1 year |
| Google Analytics | _ga, _gat, _gid | Distinguish users and analyse usage patterns | 2 years / 10 minutes / 24 hours |
| Stripe | __stripe_mid | Payment processing and fraud prevention | 1 year |
| Authentication (PAI) | ppai_auth | Maintain logged-in session and user authentication | 6 months |
| Cookie Consent (PAI) | cookieConsent | Stores your cookie consent preferences | Persistent (localStorage) |
This list may be updated as services change. Please check this policy regularly for the most current information.
4.1 Cookie Retention
Each cookie remains on your device for the period shown above unless you delete it earlier through your browser. We periodically review all cookies to ensure they remain necessary and proportionate.
Managing and Blocking Cookies
Accepting or Rejecting Cookies
When you first access PAI, you will see a cookie banner allowing you to accept or reject non-essential cookies. Closing the banner without selection will result in only essential cookies being used.
Blocking Cookies Through Your Browser
You can block or delete cookies using your browser settings. However, blocking strictly necessary cookies will prevent you from logging in or using PAI.
Advertising Cookie Choices
If applicable, you may manage interest-based advertising cookies through:
How to Delete Cookies
Google Chrome
Settings → Privacy and security → Clear browsing data → Select "Cookies and other site data" → Clear data
Safari
Preferences → Privacy → Manage Website Data → Remove selected cookies or "Remove All"
Firefox
Settings → Privacy & Security → Cookies and Site Data → Clear Data
Microsoft Edge
Settings → Privacy → Clear browsing data → Choose what to clear → Select "Cookies and other site data" → Clear now
Internet Explorer
Tools → Internet Options → Delete Cookies in Temporary Internet Files section → OK
Changes to This Policy
We may update this Cookie Policy from time to time. Updates will appear on this page, and significant changes will be clearly communicated. Please check this page periodically.
Your continued use of PAI after any updates means you accept the revised policy.
Contact
If you have questions about our use of cookies, please contact us at:
Email: [email protected]
You may also contact the Andorran Data Protection Agency (Agència Andorrana de Protecció de Dades) at www.apda.ad if you have concerns about our cookie practices.